GIDEON OTHUKE IGHERIO

Operations Manager
Abuja, Nigeria.

About

Results-driven Facilities Specialist and Data Analytics Professional with a background in Chemical Engineering, adept at optimizing complex operations and leveraging data-driven insights to enhance organizational efficiency. Proven track record in implementing sustainable facility management practices, managing vendor relationships, and ensuring regulatory compliance. Excels in problem-solving, communication, and driving continuous improvement initiatives to achieve significant operational and financial outcomes.

Work

One Acre Fund – Nigeria
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Facilities Specialist

Abuja, Abuja, Nigeria

Summary

Currently leading facilities strategy and operations for a non-profit, optimizing infrastructure across multiple locations to support organizational growth and efficiency.

Highlights

Co-designed and implemented a comprehensive facility strategy to meet diverse organizational needs across offices, guesthouses, meeting spaces, and warehouses.

Conducted biannual facility assessments covering over 90% of organizational facilities, providing critical data for informed capital investment decisions.

Developed and executed an efficient maintenance and repair process, ensuring over 95% of requests were scheduled and completed within defined SLAs.

Managed a yearly budget, maintaining expenditures within ±5% of projections, and advocated for team resources to address staffing, skill, and tool gaps.

Spearheaded expansion support by identifying new locations, managing lease negotiations to secure agreements within 30 days, and setting up operational frameworks within 60 days of acquisition.

CORONATION MERCHANT BANK
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Facilities Officer

Lagos, Lagos, Nigeria

Summary

Managed critical facility operations for a merchant bank, ensuring high system uptime, compliance, and cost-effective vendor management.

Highlights

Ensured 99% uptime of critical systems including HVAC, plumbing, and electrical through routine inspections and proactive preventive maintenance.

Scheduled and oversaw over 95% of maintenance requests within a 48-hour turnaround, achieving 100% compliance with service-level agreements (SLAs).

Conducted quarterly safety audits, achieving a minimum of 90% compliance with regulatory standards, and organized monthly safety training sessions for staff.

Evaluated vendor performance bi-annually, ensuring 95% adherence to contract terms and securing cost-effective agreements that generated a minimum of 5% annual cost savings.

Optimized space utilization by at least 85%, ensuring efficient department allocation and seamless workflow across the facility.

HERITAGE BANK PLC
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Facility Manager

Lagos, Lagos, Nigeria

Summary

Directed comprehensive facility management for a banking institution, overseeing a portfolio of properties and implementing strategic initiatives to enhance operational efficiency and reduce costs.

Highlights

Spearheaded energy efficiency initiatives that resulted in a 20% reduction in power consumption across bank facilities.

Managed a portfolio of over 50 properties, overseeing maintenance, security, and cleaning services with an annual budget of N5M.

Developed and executed robust business continuity plans, ensuring 99.9% uptime for critical banking operations.

Improved operational efficiency by 25% through streamlined workflows and optimized resource allocation.

Implemented a data-driven approach to equipment maintenance, leading to a 30% reduction in downtime and a 20% decrease in overall maintenance costs.

JUMIA MALL, NIGERIA
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Vendor/Customer Experience Analyst

Lagos, Lagos, Nigeria

Summary

Analyzed vendor and customer performance data to improve satisfaction scores and operational compliance for a leading e-commerce platform.

Highlights

Conducted in-depth analysis of vendor and customer performance data, identifying key trends that led to a 20% improvement in customer satisfaction scores.

Designed and implemented customer satisfaction surveys, resulting in a 35% increase in actionable feedback and insights.

Collaborated with cross-functional teams to address vendor and customer issues, reducing complaint resolution time by 40%.

Developed comprehensive performance metrics, improving vendor compliance with service level agreements by 25%.

NATIONAL YOUTH SERVICE CORPS (NYSC)
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Science Teacher

Lagos, Lagos, Nigeria

Summary

Served as a Science Teacher during the mandatory National Youth Service Corps, developing and delivering educational content.

Highlights

Developed and delivered engaging science curriculum to secondary school students, fostering a strong foundation in scientific principles.

Managed classroom activities and student interactions, promoting a positive and effective learning environment.

Mentored students in scientific inquiry and problem-solving, contributing to their academic development.

LAGOS STATE WATER CORPORATION
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Production Intern

Lagos, Lagos, Nigeria

Summary

Assisted in water treatment processes and quality control, contributing to public health initiatives.

Highlights

Assisted in water treatment processes and quality control, conducting over 500 quality water tests to ensure public safety.

Contributed to a project that improved water quality levels by 10%, directly impacting over 1 million Lagos residents.

Gained practical experience in chemical analysis and operational procedures within a large-scale public utility.

INSTITUTE OF PUBLIC ANALYSTS OF NIGERIA
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Trainee Public Analyst

Lagos, Lagos, Nigeria

Summary

Conducted chemical and microbiological analyses of consumer products to ensure regulatory compliance and quality assurance.

Highlights

Collected and analyzed samples of various consumer products to ensure stringent compliance with regulatory standards.

Performed a diverse range of chemical, microbiological, and instrumental tests on samples, ensuring data accuracy.

Interpreted test results, maintained rigorous quality assurance protocols, and documented findings in detailed reports.

Education

UNIVERSITY OF LAGOS, NIGERIA
Lagos, Lagos, Nigeria

Bachelor of Science

Chemical Engineering

Certificates

IT Support Technical Helpdesk Skills

Issued By

Udemy

The Complete Customer Success Manager (CSM)

Issued By

Udemy

Project Management: Project Management Success

Issued By

Udemy

Complete Advanced Data Entry Application in Microsoft Excel

Issued By

Udemy

Google Data Analytics Certificate

Issued By

Google Inc.

Lead Implementer, (BCMS) ISO 22301 Certification

Issued By

TUD SUD South Asia LTD

Lead Incident Management, ISO 27035 Certification

Issued By

PECB

Skills

Facilities Management

Facility Management, Energy Efficiency, Vendor Management, Regulatory Compliance, Maintenance & Repair, Space Optimization, Health & Safety Compliance, Lease Negotiation, Operational Frameworks, Risk Assessment.

Data Analysis & Project Management

Data Analytics, Project Management, Data-Driven Insights, Performance Metrics, Problem-solving, Strategic Planning, Budget Management, Process Improvement.

Technical & Software

Microsoft Office Suite, IT Helpdesk Support, System Uptime, Quality Control, Chemical Analysis, Microbiological Testing, Instrumental Tests.

Leadership & Communication

Communication, Team Management, Cross-functional Collaboration, Stakeholder Engagement, Training & Development, Resource Advocacy.